Returns & Exchanges

At Bates Nut Farm, we take pride in the quality of our farm-fresh products and want you to be completely satisfied with your purchase. If your order does not meet your expectations due to damage or quality issues, please contact us within 15 days of receipt.

1

Contact Customer Support

Email our team with your order number and a brief explanation of the issue to initiate your return or exchange request.

2

Document the Issue

For items damaged during transit or quality concerns, please provide clear photos of the product and packaging to help us improve our shipping process.

3

Receive Authorization

Once reviewed, we will provide you with a Return Merchandise Authorization (RMA) and instructions on whether the item needs to be sent back to our farm.

4

Resolution Processing

After approval, we will issue a full refund to your original payment method or ship out a fresh replacement at no additional cost to you.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing